Sanctuaire Gothic Ornamental Rug

All our rugs are crafted from premium quality materials, ensuring a blend of durability and style. Machine washable for incredibly easy maintenance and cleaning, our rugs are designed with a low-pile structure, making them perfect for high-traffic areas. They come with a non-slip backing, ensuring they stay securely in place without the need for extra pads. Our rugs are lint and dust-free and feature anti-allergic properties, making them an excellent choice for children's rooms and pet-friendly homes. With proper care, these long-lasting rugs maintain their quality and vibrant colours throughout the year. 

Specifications: 

• Material: 70% Cotton, 30% Polyester 
• Thickness: Approximately 5mm 
• Weight: 1,400g/m² ± 5% 
• Backside: Non-slip woven backing 

Additional Features: 

• Ideal for use in various rooms, including children's bedrooms. 
• Suitable for homes with pets. 
• Durable weave makes it suitable for outdoor use, including gardens, balconies and verandas.  

Please note that minor colour differences may occur due to variations in mobile and desktop device screens and monitors. And the structure of the yarn may cause a size variance of ±3%.  

Shipping and Return Policy 

At Rugette, we offer free shipping on all orders. We strive for your complete satisfaction with your purchase, and if for any reason you are not entirely happy, you may return or exchange items within 30 days of delivery. 

We are committed to ensuring a seamless shopping experience. Customers can return their items within 30 days of delivery, without incurring any additional costs, including return shipping fees. This policy is designed to maximize customer satisfaction by providing a hassle-free return process. 

Faulty Product Returns

If you receive a defective item, we will send a replacement at no extra cost. To initiate a return for a faulty product, please email us at support@rugette.co.uk. We may require proof of the defect to process your return. Defective items must be returned within 30 days of receiving your order. 

Order Cancellation 

You can cancel your order at any time before the packing and shipping process begins. If you cancel your order, we will refund all payments, including delivery costs. To cancel, please contact us at support@rugette.co.uk. While we will do our best to accommodate any changes or cancellations before processing, we cannot cancel or alter an order once it has begun processing. In cases of force majeure, we are not liable for delays or errors in the refund process until the incident has been resolved. 

Environmental Responsibility and Production Lead Time  

Our products are made-to-order with an environmentally conscious approach, which means that production and delivery may take a bit longer, typically 6-7 working days. If there are any delays, we will keep you informed. If your country is not listed during checkout, please reach out to us at support@rugette.co.uk for assistance. For returns, contact our support team to guide you through the process. 

Return Eligibility Criteria 

To qualify for a return, the original item must be in new condition and returned without any of the following: 

• Pet dandruff or fur 
• Dirt or grass stains 
• Signs of wear, washing, or improper care 
• Damage or stains 

All returned items undergo thorough inspection. If an item is returned in a condition that deems it unsellable, a refund will not be issued. Items should be returned in the original packaging or a similar one that protects them during transit. You are responsible for the return shipping costs and the risk involved, except in cases where the item is faulty.